Practice Charter

Help Us To Help You

Please let us know if you change your name, address or telephone number.
Please do everything you can to keep appointments. Tell us as soon as possible if you cannot attend so we can offer it to another patient.
For x-ray and ultrasound results please be patient as these take time to reach us. Please ring about 14 days after the test for the results. If the test was ordered by the hospital, enquiries should be directed to the hospital, not the practice.
If you are referred to a specialist, please understand we have no control over the speed in which you will be seen.

Suggestions & Complaints

Suggestions are always received with pleasure and certain consideration.
If you have any complaints then one of our supervisors will be available on reception (wherever possible) and will be more than happy to help. If you feel the matter has not been resolved, we would ask you to put your complaint in writing to Dr Elaine Tamkin or Mrs Lyndsay Rodway, who will process the matter through our in-house complaints procedure.

Zero Tolerance

Our doctors and staff have the right to care for others without fear of being attacked or abused. Patients who are violent or abusive to any member of staff will be removed from our list.

Freedom Of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.

Data Protection

Patients may have access to their health records on payment of the current statutory fee. Other healthcare professionals who would require access to these records as part of providing treatment, will also be able to access them.
Any other requests for access to a patient’s health records must be accompanied by a signed letter of consent from the patient otherwise we cannot release records.
Patient records in this practice are sometimes examined for the purpose of medical audit. If you have any objection to this please notify the practice manager.
Patient information is stored on the computer. This is accessed only by Springfield House staff and all records are subject to the Data Protection Act.